The problem we informed about earlier is now solved.
We are sorry for the disruption, but we can confirm that all our services are now operational again.
Affected services were:
- POS card transactions through Nets
Problem started: 00:00
Problem solved: 23:00
The result of the upgrade performed ensures that all transactions will be handled correctly by Nets and other processors and acquirers. However, the date printed on the sales receipt will still be incorrect and this may cause some questions and confusion with the end-customer or merchant help-desk.
Changes to PosPay Terminal SW is necessary for a permanent fix.
Our recommended action for affected merchants is to upgrade both the PosPay Client as well as the PosPay Terminal SW to the latest available version to both fix the current problem, and introduce new desirable contactless options for your end-customers.
Please contact PayEx Technical Support for alternatives if not already informed by a PayEx representative on specifics about your merchant estate.
For more information or questions please contact PayEx Technical Support.
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Contact PayEx at following e-mail address if you have any enquiries.
PayEx Technical Support