The problem we informed about earlier is now solved.
We are sorry for the disruption.
The operational problems have been resolved, but they require an upgrade of the payment terminal software for affected merchants.Since 08.00 today the necessary tasks of automatically upgrading the IPP350-terminals have been performed.Affected merchants using standalone terminals or iSMP-terminals may manually upgrade their terminals by performing the following process:
If any part of this upgrade process is unclear or you are unable to fix an incorrect date in your terminal, please contact out Support via firstname.lastname@example.org and inform us of your merchant-id and contact details.
For more information or questions please contact PayEx Technical Support.
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Contact PayEx at following e-mail address if you have any enquiries.
PayEx Technical Support